RETURNS & REFUNDS

A little info if something isn’t quite right

CHANGE OF MIND

Please choose carefully before placing your order. Honey Hollow does not offer refunds or exchanges for change of mind.

PERSONALISED & MADE TO ORDER ITEMS

Personalised, customised and made to order products cannot be returned or exchanged for change of mind. Please carefully check any names, letters, colours or options selected before completing your order.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty or you receive an incorrect item, please contact Honey Hollow through the Contact page as soon as possible after receiving your order.

Please include your order number, a description of the issue and clear photographs showing the product and any damage where applicable.

Each issue will be assessed individually and I’ll work with you to find an appropriate solution.

3D PRINTED PRODUCTS

Honey Hollow products are 3D printed and small variations in layer lines, texture, finish or colour may occur as part of the manufacturing process. These characteristics are normal for 3D printed products and are not generally considered faults.

YOUR AUSTRALIAN CONSUMER RIGHTS

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law. Where a product has a major problem or otherwise fails to meet a consumer guarantee, remedies will be provided as required by Australian Consumer Law.